Returning Prevention Members

A Returning Prevention Member is a member that has had a previous Prevention Appointment within CC TeleHealth and has a
CC TeleHealth membership.

The following two categories have been created for Returning Prevention Members:

  • COVID-19 Treatment for Returning Prevention Members
  • Prescription Renewals

COVID-19 Treatment For Returning Prevention Members

COVID-19 Early Treatment REVIEW with a Health Care Professional

  • This appointment type is for Returning Prevention Members that already have the protocol — medication(s)/nutraceutical(s) — ready to go, and would like to connect with a Health Care Practitioner to review any questions they may have pertaining to their prescriptions.
 

COVID-19 Early Treatment

This appointment type is for Returning Prevention Members that are 5 or less than days sick with COVID-19 and currently taking the COVID-19 “On the Shelf” Readiness Treatment Protocol at home and do not seem to be improving.


COVID-19 Complex Treatment – Returning Prevention Member

  • This appointment type is for Returning Prevention Members that are 6 days or greater and are sick with COVID-19 and currently taking the COVID-19 “On the Shelf” Readiness Treatment Protocol at home and do not seem to be improving.
 

COVID-19 Severe Treatment – Returning Prevention Member

  • This appointment type is for Returning Prevention Members that are 6 days or greater and are sick with COVID-19 and currently taking the COVID-19 “On the Shelf” Readiness Treatment Protocol at home and do not seem to be improving.  Symptoms indicate a significant deterioration in the member’s health.
  • SEVERE TREATMENT does not include conditions that require services needing face-to-face contact with a Health Care Professional, such as: treatment requiring oxygen or intravenous services to re-hydrate the body, you need to go to the local emergency department for assessment and treatment. CC TeleHealth cannot provide services to members that are considered too severe/complex

Prescription Renewal

There are two types of Prescription Renewal appointments based on the following criteria:

Prescription Renewal – Consultation 

  • Less than 6 months since prescription
  • No major change in the variants
  • A renewal with no health changes since last appointment
  • A renewal request where prescribed medication have been used
  • A renewal due to prescription expiry dates


Prescription Renewal – Health Re-Assessment

Any of the following criteria could apply for the Prescription Renewal – Health Re-Assessment:

  • Greater than 6 months since last appointment
  •  Variant protocols have changed
  • A renewal with health change since last appointment (could be less than 6 months since last appointment)